99.99% normal operation

Magic Lamp offers a 99.99% uptime guarantee on node hosts as a supplement to the terms of service. When becoming a paying customer of Magic Lamp, these terms will automatically take effect and become an integral part of the entire service cycle of Magic Lamp. Free users do not enjoy the protection and compensation of this agreement.

· These guarantees apply to every product/service of Magic Lamp, except for the following:
· Normal routine maintenance of the purchased service, we will notify in advance
/>· Problems caused by local network and carrier problems
· Before purchasing, you have been told that you cannot provide SLA<
· Telecom-level network failure
·  Short interruption due to malicious attack

How to protect

All lines of Magic Lamp use China Telecom's CN2 network and dedicated lines to guarantee service quality and provide users with more stable and low-latency connections. Magic Lamp will actively monitor the link status of each global return node, and adjust the network strategy as much as possible in case of network fluctuations to reduce the possible impact of fluctuations. The link of Magic Lamp's global acceleration network in the local territory has zero packet loss and low delay, but when the customer connects to the network in the country where the customer is located, it may be due to cable quality, operator routing strategy, user broadband usage and other factors. factors causing packet loss and high latency. If a malicious network attack occurs, we will try to downgrade. The downgrade may reduce the speed, but the basic use is guaranteed.

Failure Compensation

When the SLA fails to meet the promised items, we will allow customers to apply for "failure compensation". For the compensation method, please contact the online customer service to send [Fault Compensation].