This Privacy Policy will remain in effect until a new policy supersedes this Policy. We may choose to update this policy at our sole discretion, so you should check this page periodically, as the terms may change from time to time. The most recent version of this Policy will reflect the "Last Updated" date noted at the bottom of the page. If you continue to use this website and our services, it means your approval of the current version of this policy and your understanding of the terms of this policy.
What information is collected and why?
We are established in Hong Kong and our service has no logs. We do not collect any information that would allow us to know what you are doing online.
Cheetah respects your privacy, so we promise not to process any information related to our users' online activities. Cheetah is located in jurisdictions that do not require information storage or reporting. We do not collect any information about what you do online (IP addresses you have visited, browsing history session information, bandwidth used, connection timestamps, network traffic, or any other similar information).
Our servers do store information about your connection to a particular VPN server (user ID and connection timestamp), but this information is automatically deleted within 15 minutes of session termination. And make sure that no information about the websites you visit is stored.
We collect and use this information for the following purposes:
Provide services
We process limited data about the use of our services (registration data: email, account registration date, subscription data, encrypted password, when you use our Smart DNS feature (your IP address), when you use our search tool ( total number of searches performed) when)
if you use our services
The legal basis for processing information is the performance of a contract entered into by you. Please note that this information is necessary to enter into a contract and if you do not provide this information (or we cannot retain it), we will not be able to provide you with our services
To analyze and improve the performance and user experience of our website/services
In addition, when you visit our website, we may also retain your IP address, a unique identifier of your computer or other accessing device. This helps us identify problems with our server, administer our website, or display content according to your preferences
In order to maintain the perfect quality of our service and provide you with efficient support, we collect diagnostic information and monitor our application and extension crash reports. The information we collect includes aggregated performance information, frequency of use of the service, unsuccessful connection attempts, and other similar information. Please note that diagnostic information does not contain uniquely identifiable information. However, if you encounter some problems while using our application, in order to solve these problems, we may need your device information. We will only access this information with your separate consent
When you allow us to pop up in our app, we collect your location data, i.e. only your WiFi name (service settings identifier), which is stored on your device for the purpose of enabling the "auto connect" feature, Extended to "Trusted WiFi" networks. This feature allows our application to automatically connect to the server without worrying about it. However, please be assured that we will not share this information with any third parties. In fact, we do not store this information on our terminals, they are only stored on your device If we process your personal data, we have reasons to analyze and improve the performance and user experience of our website/service
Provide services
We can contact you via email, but we also encourage you to contact us via our mail to get the best VPN offer for you. In order for us to process your request effectively, we may ask you to provide certain information about yourself. We will also use the information provided to contact you about any future offers that may be of interest to you
If you do not wish to receive emails from us, you may opt-out of receiving emails or unsubscribe or click "unsubscribe" at the bottom of any communication. If you have more than one email address, you will need to opt-out for each address in order to be removed from our active database
Communication with users and customer support
We use user email addresses to send important updates and announcements related to the use of our services; to respond to user requests or inquiries. In addition to the user's email, we process your inquiries and other information, which is provided by you. When users contact us through our app, we will process your information as soon as we receive your message.
How long do we keep your personal information?
Keep in mind that one of our most important principles is a "no logging" policy (detailed in our Terms of Service), so we only collect the minimum amount of information from you that is necessary to provide you with our services. We will apply different retention periods according to the purpose of processing your personal data, details are set out in clause 1 of this policy:
Personal data required to provide services, as long as you use Cheetah and stop using it for no more than 2 years, we will process it for you
As long as you use our Smart DNS service (i.e. your IP address), we process the personal data you need
Personal information necessary to provide our Trusted DNS service will be processed as long as you use the Trusted DNS service
Personal data necessary to analyze and improve the performance and user experience of this website/service will be processed until your account is deleted
Personal information necessary to provide you with our services, as long as you use them or give us your consent, and after two years, we process them
Personal information necessary to communicate with users and provide customer support is processed no more than 2 years after the last communication, except for device information (collected with your consent to solve your problems with the app), which we store no more than 7 days
Personal information required to interact with you via social media is processed as soon as you are registered with a particular social media network
30 days processing of personal information required for Internet advertising purposes
We do not store monitoring data (or any related additional information) on our platform unless you choose to save it there for consistent monitoring. If you request, we will delete your personal data as specified in clause 1, unless we are required by law to keep certain personal data, including in the following cases:
If there is an unresolved issue with your account, such as an outstanding loan or an unresolved claim or dispute on your account, we will retain your necessary personal information until the issue is resolved;
If we need to retain your personal data to meet our legal, tax, audit and accounting obligations, we will only retain your personal data for the period required by applicable law; and/or,
Where necessary for our legitimate business interests, such as preventing fraud or maintaining the security of our users
How does our website interact with third-party services and content?
| Recipients of information or categories of recipients of information | Purpose of transfer of personal information | recipient's country |
|---|---|---|
| Marketing service providers such as Iterable and Appsflyer | We use them to manage contacts for marketing automation | Hongkong |
| Third-party payment providers such as Stripe, Checkout. Coingate and similar | They help us process payments with our own authorized payment processing companies | Hongkong |
| Storage and infrastructure service providers such as BigQuery (by Google), Stitch (by Talend) | They help us deliver targeted advertising to website visitors | Hongkong |
| Live chat and support providers such as Zendesk | We use them to provide live chat technology and provide support to our users | Hongkong |
| Security service providers such as Cloudflare | We partner with them to deliver better security and performance | Hongkong |
| lawyer notary public bailiff | We transfer personal information when we protect our rights and legitimate interests | Hongkong |
What choices do you have about how your information is used?
We respect user and other privacy laws, ask us to delete your stuff or enforce any of your other rights. As you may know, the General Data Protection Regulation or the Citizens' Privacy Act and other privacy laws give individuals certain rights with respect to their personal information. Therefore, we have implemented additional transparency to help users take advantage of these rights. Subject to limitations provided by applicable law, individuals have the following rights:
You can access your personal information or receive a copy of it by contacting us.
You can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request the portability of your personal information where technically possible.
You may request correction of inaccurate personal data and, depending on the nature of collection and use, request completion of incomplete personal data (right to rectification).
The right to delete your personal information as set out in clause 1, unless we are required by law or we have a legal basis to maintain certain personal information.
If we have collected and processed your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing by us prior to your withdrawal, or processing of your personal information based on lawful processing grounds other than consent.
